At ALIAMOHDY, we value your satisfaction and strive to provide premium quality products. Our refund policy outlines the conditions under which refunds may be issued. Please read the following carefully before making a purchase.
1. No Returns Policy
Due to the nature of our products, we do not accept returns once an item has been purchased. We encourage our customers to review product details, sizes, and descriptions carefully before placing an order.
2. Refund Eligibility
Refunds will only be issued under the following circumstances:
- Damaged or Defective Items: If you receive an item that is damaged or defective upon delivery, you must notify us within 7 days of receiving the product.
- Incorrect Item Sent: If you receive an item that is different from what you ordered, please contact us immediately to resolve the issue.
3. Conditions for Refund
To qualify for a refund, the following conditions must be met:
- The item must remain unused and in the original packaging.
- Clear photographic evidence of the defect or incorrect item must be provided.
- You must provide proof of purchase (e.g., order number, receipt).
4. Refund Process
To request a refund, please follow these steps:
- Contact our customer service team at [insert email address] within 7 days of receiving your order.
- Provide your order details, proof of purchase, and photos of the issue.
- Our team will review your request and respond within 3-5 business days.
If your refund request is approved, we will process the refund to your original payment method within 7-14 business days.
5. Non-Refundable Items
We cannot offer refunds for:
- Items damaged due to customer handling or misuse.
- Items reported after the 7-day notification window.
- Items purchased during flash sales, clearance, or promotional events.
6. Contact Us
If you have any questions about our refund policy or need assistance, please contact us:
- Email: aliamohdy@outlook.com
- Phone:+60148190613
Thank you for choosing ALIAMOHDY. We appreciate your trust and support in our brand.